HART DYNAMICS, INC. (HDI) Guarantees all Electracoustic Percussion Products* against defects in material and/or workmanship for the life of the product** purchased from an authorized HDI reseller. All guarantee claims must be processed directly through HDI. HDI Electracoustic® Percussion Products are manufactured to patented design specifications for transducer protection (where applicable) and utmost durability. If you are experiencing any problems, please contact HDI with any questions or concerns for prompt and accurate assistance. HDI will repair or replace any product that fails including all shipping costs*** for 30 days from the invoice date of original sale from an authorized HDI retailer. All returns must be accompanied by a copy of the original sales receipt. After 30 days, HDI is not responsible for shipping and handling charges. This does not cover deterioration of any part due to normal wear and tear (i.e.: drum heads, replaceable playing surfaces, finishes, etc.), abuse or misuse. All wear and tear items are user replaceable and products are not required to be returned to HDI. User replaceable parts may be purchased through your preferred retailer or directly from HDI. Please contact our Technical Support Department for assistance in determining the nature of your problem. Most issues can be solved without returning the product to HDI. Any damage incurred during user replacement is the sole responsibility of the user. User alteration or modification of any HDI Electracoustic® Percussion Product may void guarantee. HDI reserves the right to evaluate and approve any product returned for repair or replacement and shipment must be properly packaged and shipped to Hart Dynamics for evaluation. No shipments will be accepted without a return authorization number (RA#) printed clearly on the package. HDI must be able to duplicate the problem with any product that is returned for service that user has determined is not functioning to factory specifications. Any product that is evaluated by HDI may be subject to additional charges.
Thank you for purchasing HDI Electracoustic Percussion Products
Expertly hand crafted in the USA.
Please contact us with any questions or comments you have.
We are dedicated to 100% Customer satisfaction and personal customer service is our rule, not exception.
We look forward to providing you with the best Products and Service in the World!
For a Return Authorization number (RA#) please call
Customer Service at 850.279.4738
You may also E-mail firstname.lastname@example.org
HART DYNAMICS, INC.
4400 Hwy. 20 East, #600
Niceville, FL 32578
** Any product that has been discontinued, modified, upgraded, improved or replaced with newer technology by HDI may or may not be able to be repaired or replaced to original specification due to replacement parts that are no longer available to, or manufactured by HDI. Under these circumstances HDI will advise user of optional repair/replacement/improvement/upgrade services. Optional repair/replacement/improvement/upgrade services which are available may be subject to additional charges.
*** Shipping costs are for standard ground shipping via HDI’s preferred shipping agent in the continental U.S. Expedited service is available for an additional fee which is equal to the difference between HDI’s standard service and users choice of expedited service and/or users preferred service provider.